Shipping policy

Shipping Policy

Processing Time
All orders are carefully crafted and embroidered to order. Please allow 5–10 business days for processing before your order is shipped. Custom or bulk orders may require additional time, which will be communicated at checkout.

Shipping Methods & Delivery Times
We offer standard shipping via [Carrier, e.g., Canada Post, UPS, FedEx]. Delivery times vary by location:

• Local: 2–5 business days

• Within Canada: 5–10 business days

• International: 10–20 business days (customs may add extra time)

Shipping Costs
Shipping fees are calculated at checkout based on your order size and destination. We may offer free shipping promotions for orders over a certain amount — check our homepage or promotions page for current offers.

Order Tracking
Once your order has shipped, you’ll receive a confirmation email with tracking information. You can use this to monitor your shipment until it arrives.

Damages & Issues
If your order arrives damaged, or there’s a problem with your shipment, please contact us within 7 days of receiving your order. We’ll work with you to resolve the issue promptly.

Customs & Duties
For international orders, customers are responsible for any applicable customs fees, import duties, or taxes.